RecollX Help Center

Here you can find help on how to maximize the benefits from RecollX and Skype.  Want to send us feedback?  If so, please use our RecollX Feedback Form.

Archive (3)

How will Skype’s Desktop API announcement impact RecollX?

On July 12th, 2013, Skype announced to their third party developers that they are dropping support for and removing the Desktop API, which is a technology within Skype enabling third party add-on products to operate, including Advansys RecollX and other companies’ hardware and software products such as Pamela, SkyLook, Clownfish and many more.

Due to a community petition and substantial user feedback, Skype deferred their decision to fully withdraw the Desktop API, although they have made some significant changes. Fortunately Advansys has managed to adapt to these changes and the result is the release of RecollX Professional 1.2 for Skype.

While Advansys cannot predict what Skype may change in the future, we will continue to update RecollX while it is technically practical to do so.

Permalink.

How to upgrade from RecollX 1.1 to 1.2

Updating RecollX 1.2 Beta

PLEASE NOTE!
Existing RecollX users are required to recreate the RecollX archive(s)!

 

Existing RecollX Users: How to recreate your RecollX archive

As we have not yet implemented an automated way for recreating the archive, existing RecollX users need to either delete or rename your existing RecollX archive folder, which will be a folder named with your Skype ID stored under C:\Users\[Windows User Name]\AppData\Roaming\Advansys\RecollX\ or using the system variable, enter this location: %AppData%\Advansys\RecollX\.  We strongly recommend that you backup your existing RecollX archive and Skype database by using the RecollX backup feature.

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Can RecollX archive history from more than one Skype account?

Yes, RecollX can archive any Skype account. You must be logged into the account and the Skype history being archived must be stored on the same computer.

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General (10)

Which version of RecollX do I have installed?

When RecollX is running, open the About dialog from the Help | About menu. The RecollX version and program date will be displayed along with other information relating to the RecollX product, your archives and the operating environment. You can check for a new version using the Check for updates… button.

Permalink.

How will Skype’s Desktop API announcement impact RecollX?

On July 12th, 2013, Skype announced to their third party developers that they are dropping support for and removing the Desktop API, which is a technology within Skype enabling third party add-on products to operate, including Advansys RecollX and other companies’ hardware and software products such as Pamela, SkyLook, Clownfish and many more.

Due to a community petition and substantial user feedback, Skype deferred their decision to fully withdraw the Desktop API, although they have made some significant changes. Fortunately Advansys has managed to adapt to these changes and the result is the release of RecollX Professional 1.2 for Skype.

While Advansys cannot predict what Skype may change in the future, we will continue to update RecollX while it is technically practical to do so.

Permalink.

How to upgrade from RecollX 1.1 to 1.2

Updating RecollX 1.2 Beta

PLEASE NOTE!
Existing RecollX users are required to recreate the RecollX archive(s)!

 

Existing RecollX Users: How to recreate your RecollX archive

As we have not yet implemented an automated way for recreating the archive, existing RecollX users need to either delete or rename your existing RecollX archive folder, which will be a folder named with your Skype ID stored under C:\Users\[Windows User Name]\AppData\Roaming\Advansys\RecollX\ or using the system variable, enter this location: %AppData%\Advansys\RecollX\.  We strongly recommend that you backup your existing RecollX archive and Skype database by using the RecollX backup feature.

Permalink.

Is RecollX designed for business users?

Yes. While Advansys set out to provide a valuable tool for Skype business users, any Skype for Windows user who has a need for fast history search and archiving will find RecollX useful.

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Why does Skype ask me to “Allow access” when I run RecollX?

To archive your Skype history, RecollX needs to communicate with Skype.  The “Allow access” prompt is a Skype security feature which alerts the user that an application is attempting to communicate with a Skype account.  Skype will prompt you to allow RecollX for each new Skype account you wish to archive.

If you have an existing archive and only want to use the RecollX search facility, you do not need to authorize RecollX for use with Skype.  In this case, note that your archive will not contain the latest Skype history until you update your archive.

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Will RecollX run on Mac or Linux?

No.  RecollX will work only on Windows with the Skype for Windows client.  As a work-around for creating an archive you should be able to copy your Skype history database from a MAC and run it against the Skype for Windows client.  See the Skype support link below.

Can I transfer my chat history from one computer to another?
https://support.skype.com/en/faq/FA10888/How-do-I-see-my-chat-history-in-Skype-for-Mac-OS-X#Transfer

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Can I install RecollX on more than one computer?

Yes, you can install RecollX on more than one computer.  RecollX can only archive the Skype account history on the computer which has both Skype and RecollX installed.

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Can I use RecollX without Skype?

Yes. If you have created a RecollX archive previously, you can search your existing archive when Skype is not running. You will not be able to create or update an archive without being logged into your Skype account.

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Manage (2)

How will Skype’s Desktop API announcement impact RecollX?

On July 12th, 2013, Skype announced to their third party developers that they are dropping support for and removing the Desktop API, which is a technology within Skype enabling third party add-on products to operate, including Advansys RecollX and other companies’ hardware and software products such as Pamela, SkyLook, Clownfish and many more.

Due to a community petition and substantial user feedback, Skype deferred their decision to fully withdraw the Desktop API, although they have made some significant changes. Fortunately Advansys has managed to adapt to these changes and the result is the release of RecollX Professional 1.2 for Skype.

While Advansys cannot predict what Skype may change in the future, we will continue to update RecollX while it is technically practical to do so.

Permalink.

How to upgrade from RecollX 1.1 to 1.2

Updating RecollX 1.2 Beta

PLEASE NOTE!
Existing RecollX users are required to recreate the RecollX archive(s)!

 

Existing RecollX Users: How to recreate your RecollX archive

As we have not yet implemented an automated way for recreating the archive, existing RecollX users need to either delete or rename your existing RecollX archive folder, which will be a folder named with your Skype ID stored under C:\Users\[Windows User Name]\AppData\Roaming\Advansys\RecollX\ or using the system variable, enter this location: %AppData%\Advansys\RecollX\.  We strongly recommend that you backup your existing RecollX archive and Skype database by using the RecollX backup feature.

Permalink.

View category →

Search (2)

How will Skype’s Desktop API announcement impact RecollX?

On July 12th, 2013, Skype announced to their third party developers that they are dropping support for and removing the Desktop API, which is a technology within Skype enabling third party add-on products to operate, including Advansys RecollX and other companies’ hardware and software products such as Pamela, SkyLook, Clownfish and many more.

Due to a community petition and substantial user feedback, Skype deferred their decision to fully withdraw the Desktop API, although they have made some significant changes. Fortunately Advansys has managed to adapt to these changes and the result is the release of RecollX Professional 1.2 for Skype.

While Advansys cannot predict what Skype may change in the future, we will continue to update RecollX while it is technically practical to do so.

Permalink.

How to upgrade from RecollX 1.1 to 1.2

Updating RecollX 1.2 Beta

PLEASE NOTE!
Existing RecollX users are required to recreate the RecollX archive(s)!

 

Existing RecollX Users: How to recreate your RecollX archive

As we have not yet implemented an automated way for recreating the archive, existing RecollX users need to either delete or rename your existing RecollX archive folder, which will be a folder named with your Skype ID stored under C:\Users\[Windows User Name]\AppData\Roaming\Advansys\RecollX\ or using the system variable, enter this location: %AppData%\Advansys\RecollX\.  We strongly recommend that you backup your existing RecollX archive and Skype database by using the RecollX backup feature.

Permalink.

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Advansys offers support via the RecollX Support Forums, which can be accessed below. If direct support correspondence is required, you can submit a problem report using our support form on this page.

RecollX Support Forums

Visit the appropriate forum for posting your question by clicking one of the links below.

Need to send us a screenshot?

Jing is a great free screen capture tool from Techsmith, which you can use for illustrating an issue you are reporting to us.

  • Taking Screenshots: Capture an image of what you see on your computer screen.
  • Record Screencasts: Record up to 5 minutes of onscreen video.

Jing enables you to upload your screenshot or short video to a free cloud based ScreenCast account (or Flickr, Twitter and Facebook), enabling you to simply copy and paste an image link into a RecollX support forum post or the support form. Learn more about Jing and access the free download here: http://www.techsmith.com/jing-features.html.

Please review our RecollX Support Forums before choosing to submit a support issue to Advansys.

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