Frequently Asked Questions


How will Skype’s Desktop API announcement impact RecollX?

On July 12th, 2013, Skype announced to their third party developers that they are dropping support for and removing the Desktop API, which is a technology within Skype enabling third party add-on products to operate, including Advansys RecollX and other companies’ hardware and software products such as Pamela, SkyLook, Clownfish and many more.

Due to a community petition and substantial user feedback, Skype deferred their decision to fully withdraw the Desktop API, although they have made some significant changes. Fortunately Advansys has managed to adapt to these changes and the result is the release of RecollX Professional 1.2 for Skype.

While Advansys cannot predict what Skype may change in the future, we will continue to update RecollX while it is technically practical to do so.


How to upgrade from RecollX 1.1 to 1.2

Updating RecollX 1.2 Beta

Existing RecollX users are required to recreate the RecollX archive(s)!


Existing RecollX Users: How to recreate your RecollX archive

As we have not yet implemented an automated way for recreating the archive, existing RecollX users need to either delete or rename your existing RecollX archive folder, which will be a folder named with your Skype ID stored under C:\Users\[Windows User Name]\AppData\Roaming\Advansys\RecollX\ or using the system variable, enter this location: %AppData%\Advansys\RecollX\.  We strongly recommend that you backup your existing RecollX archive and Skype database by using the RecollX backup feature.


Can RecollX archive history from more than one Skype account?

Yes, RecollX can archive any Skype account. You must be logged into the account and the Skype history being archived must be stored on the same computer.